Our team will be with you every step of the way
Are you dreading another long, intensive data integration project? Rest easy. Most Reeher Platform subscribers are up and running within eight weeks. The Reeher Platform pulls data from your existing donor database—there is no need to rip and replace. Our Customer Success team members have helped map data from nearly all the donor databases commonly used within the higher ed industry.
Our Customer Success team works closely with your key stakeholders and data experts to set the stage for a successful implementation. We take this time to gain a clear understanding of your organization’s unique structure and workflow.
During data collection, our analysts work with your team to organize your data into a secure feed for nightly transfer to Reeher. The Reeher Platform works with any donor database or CRM. Our customers report that data collection process takes about 40 hours, spread out over a two-week time frame. Our analysts review data as it comes in and provide feedback along the way.
Once your data has been transferred and validated, we use it to build predictive models. Reeher’s predictive models are customized to you and are updated annually. This process takes one to two weeks.
During this phase, you'll have the opportunity to test the platform using your data. While your team explores the platform for consistency and accuracy, the Reeher implementation team ensures the data has been transferred correctly and trains designated staff members on system administration and usage.
Once testing is complete, it is time for go-live! Members of the Reeher implementation team travel to your campus to provide end-user training. We meet with stakeholders to review your institution’s priorities and create a plan to support your advancement goals.
Learning to use the Reeher Platform isn't hard. Our customer success and support teams are here to help you succeed. Access training videos on-demand, and tune into monthly webinars to help you make the most of your subscription.